Shipping & Returns

This Shipping & Returns page is and excerpt from our Terms & Conditions. For the full extent of our business model, please refer to the Terms & Conditions page.

Our shipping schedule is from Monday to Friday between 9 am and 6 pm, local Portugal time zone.

Any order made after 1pm on Friday and throughout Saturday and Sunday will be dispatched for delivery on the Monday of the following week.

Once your order has been dispatched, you will receive a tracking number in the order’s account email to monitor the delivery status.

You can refer to the following estimated delivery times by the shipping areas we cover. Please consider all referred times as business days.

– Portugal and Spain: Express 1-2 days/Standard 2-3 days

– EU countries Zone 1: Express 3-5 days/Standard 5-7 days

– EU countries Zone 2: Express 5-7 days/Standard 7-10 days

Shipping fees are calculated at Checkout page.

We offer free shipping for orders above 150 EUR.

In case of unexpected events, you have the right to cancel the order if the delivery time exceeds 30 days. Please note that Portuguese national holidays, local public holidays, and holidays in the shipping destination can also lead to delays in deliveries.

Any claim for non-receipt of the order must be made at [email protected] within 30 days from the Order Confirmation date. After this period, we cannot be held responsible for the loss of the package.

Under EU consumer protection laws, you have the right to withdraw from the purchase within 14 days of receiving your order without providing a reason.

To exercise your right to withdraw, you must send a notification email to [email protected] within 14 days of receiving your order. You must include the order number and details of the item(s) you wish to return.

A refund is granted for any returned product(s) provided that all products returned are in the same condition they were in upon their receipt. The returned product(s) should not have been damaged, soiled, washed, altered or worn (other than to try the product), and that all labels or tags should be intact.

We do not refund the shipping fee of the original order, and you are responsible for the return shipping costs, as well as responsible for the products until they arrive at our warehouse.

We allow up 14 days for the issue of your refund after we confirmed the return process. You will be refunded for the full price of the returned items.

For exchanges, you must contact us in the email [email protected], and notify the details of the product(s) you wish to exchange and the new product(s) you wish to receive, including your original order’s number in the notification.

Exchanges must be notified within 14 days of receiving your package.

You can exchange colors and/or sizes of the same product. You cannot exchange between categories.

Please note you are responsible for the costs of postage for the return package, and we will cover the costs of the new exchanged product(s). The exchanged product(s) will be dispatched from our warehouse in the timeframe of 7 days from the day of the exchange confirmation, and a new tracking number will be sent to the email provided.

In order to confirm the exchange, the returned product(s) should not have been used or have any damage, and must be returned with all original tags and labels intact.

If you receive an item that is faulty, damaged or incorrect, please contact us immediately at [email protected] with your justified complaint.

You have the right to choose a full return and refund, or an exchange.

All payments will be refunded if you choose to return and refund, or, if you choose to exchange, we will cover the return shipping cost and send the corrected product(s).

Once the returned faulty item(s) is received and processed, a full refund will be issued within 14 days to the original payment method.

For the exchange of the faulty item for a corrected product, once the faulty item(s) is received and processed, the corrected item will be dispatched within 7 days and a new tracking number will be provided.